Data & Quality Assurance Officer

Job description

Join our small but fast growing team and help us build AI that changes the future of customer service! 

Our goal is to help customer service departments interact more efficiently and effectively with their customers, leading to increased customer satisfaction with faster and better responses and decreased servicing costs.

 

We're working with exciting technologies, including Artificial General Intelligence (AGI), Speech Recognition (ASR), and Natural Language Processing (NLP). Our mission is to understand a service conversation and build an elegant and effective user interface to leverage that understanding to make communication better.

We are looking for full-time Data & QA officer to help improving transcriptions of voice recordings. You task would be to annotate audio files, as well as perform data Quality Assurance and help establish process standards.

Requirements

Tasks:

  • Set up and improve the annotation process and standards

  • Perform Quality Assurance and data analytics

  • Annotate data to understand the issues

  • Create and maintain gold standard

  • Analysis of the annotations

  • Establish process standards

  • Help automate annotator feedback and training

  • Working closely with developers

  • Contribute to our AI/ML technology

Requirements:

  • Excellent verbal and written in English language

  • Excellent analytical and problem-solving skills

  • A meticulous, detail-oriented approach to work
  • Programming and data analytics experience
  • Ability to work with external APIs

  • Ability to write clear and complete testing scenarios

We offer:

  • A beautiful well managed office space in the center of Amsterdam

  • A creative learning environment in a young and dynamic industry

  • An open and international company culture

  • Daily lunch

  • Flexible hours

  • Reimbursement on commuting costs